Reviews
The review gets asked for while they still love you.
The best moment to ask is the day the job finishes, and that is exactly the day everybody forgets. The ask goes out by text on its own when a job reaches the stage you choose, and your ratings sit on one screen.
$997/mo for the whole company. Everything below is included.
How it works
How the asking works.
One automatic ask, at the right time, to the right person.
01 It waits for the job to be done
You pick the stage that means finished in your own pipeline. When a job reaches it, the ask goes out by text, with one reminder three days later.
02 Never off an appointment
An estimate is not a finished job. Asking for a review after a quote is how a roofer gets a one star from someone who never hired them.
03 One automatic ask per person
A customer is asked automatically once, with the one reminder, and never again on a later job. A second ask is the fastest way to turn a happy homeowner into an annoyed one, so asking again is something you do by hand.
04 The same link for everyone
Every customer sees the same public review button and the before and after photos you picked from their job. They can also send the owner a private note if something went wrong.
05 Your Google rating on the screen
Add your Google Place ID and your rating, review count and latest reviews are pulled in when you save or press sync, with the history of each sync kept.
06 Off until you turn it on
Automatic asking ships switched off. You decide when it starts and which stage triggers it.
The honest version
What it does, and what it will not do.
Reviews are the most heavily policed thing a contractor touches online. The rules here are deliberately stricter than the platforms require.
| Task | Handled here | Still a person |
|---|---|---|
| Asking by text when a job completes | Yes | Nobody |
| Pulling your Google rating | On save or sync | Nobody |
| Pulling Angi, BBB, Houzz and Thumbtack | No | You enter those numbers |
| Pulling Facebook automatically | No | You enter that number |
| Asking each customer once, ever | Enforced | Nobody |
| Deciding who gets asked by how happy they are | Never | Everyone is asked |
| Removing a bad review | No | Nobody can do that |
| Writing reviews for you | No | Your customers |
Straight answers.
What does the customer see when they tap the link?
A short page from your company with the same public review button for everyone, plus the before and after photos you selected from their job. They can also tell the owner privately how it went, and the review button stays right there whatever they choose.
When exactly does the ask go out?
When a job hits the stage you nominate as finished, inside a thirty day window, and only to customers who have not already been asked. It goes by text, so your texting number needs to be approved first.
Which ratings update on their own?
Google, once you add your Place ID. It refreshes when you save your settings or press sync. Facebook, Angi, BBB, Houzz and Thumbtack are numbers you type in, because none of them give contractors a practical way to connect an account.
Can I turn it off?
It is off until you turn it on, and you can turn it off again at any time.
Also included
The rest of what your $997 covers.
Everything here is one plan and one price. Nothing below is an add-on.
AI roofing secretary
Answers every call in a natural voice, qualifies the job the way an office manager would, and books the estimate before hanging up.
Roofing answering service
Nights, weekends and the second caller during a storm. It takes several calls at the same time, so nobody sits in a hold queue.
Hail map and storm reports
Radar-estimated hail swaths over your territory, with roof and address dots underneath so you know which streets to inspect first.
Ask on the best day, not the day you remember.
The job finished on Thursday. The ask went out on Thursday.